Contact information
Contact Information
Cloudora is committed to providing professional, friendly, and reliable customer support.
Please contact us if you need help with:
- Product information.
- Order status.
- Shipping and tracking.
- Returns and refunds.
- Damaged or incorrect products.
- Order changes or cancellations.
- Website accessibility.
- Billing or payment questions.
- General feedback.
Business Information
Business Name: Cloudora
Website: cloudora.cyou
Email: support@cloudora.cyou
Phone: +1 250 891-3766
Business Address:
3510 Calumet Ave
Victoria, British Columbia V8X 1V5
Canada
Established: 2023
Customer Support
The recommended way to contact us is by email:
When contacting us about an order, please include:
- Your full name.
- Your order number.
- The email address used during checkout.
- A clear description of your request.
- Photographs or videos if the product is damaged, defective, incomplete, or incorrect.
Providing complete information will help us respond more efficiently.
Customer Service Hours
Monday to Friday: 9:00 AM–6:00 PM Pacific Time
Saturday: 10:00 AM–4:00 PM Pacific Time
Sunday and public holidays: Closed
We aim to respond to customer inquiries within approximately 24 business hours. Response times may be longer during weekends, public holidays, promotional periods, or unusually high volumes.
Order Support
For questions about an existing order, please include your order number in the subject line of your email.
Suggested subject format:
Order Support – Order #[Order Number]
Returns and Refunds
Do not send products to our business address without receiving return authorization.
Return addresses may differ depending on the product, customer location, or fulfilment facility. Contact our support team before returning any item.
Unauthorized returns may be delayed, refused, or sent back to the customer.
Business and Legal Correspondence
Business, legal, intellectual property, or formal correspondence may be sent to:
Cloudora
3510 Calumet Ave
Victoria, BC V8X 1V5
Canada
Or by email to:
Please clearly identify the purpose of your correspondence and include valid contact information.
Important Security Notice
Cloudora will never ask you to provide your full payment card number, online banking password, or account security code by email.
Please report suspicious messages claiming to represent Cloudora to support@cloudora.cyou.