Terms of service

Terms of Service

These Terms of Service govern your access to and use of cloudora.cyou, including all information, products, services, tools, and features available through the website.

Throughout these Terms, “Cloudora,” “we,” “us,” and “our” refer to Cloudora. “You,” “your,” and “customer” refer to any visitor, user, or purchaser using our website.

By visiting our website or purchasing from us, you agree to these Terms of Service. Please read them carefully before using the website.

1. Eligibility

By using this website, you confirm that:

  • You are at least the age of majority in your jurisdiction.
  • You have the legal capacity to enter into a binding agreement.
  • The information you provide is complete, accurate, and current.
  • You will use the website only for lawful purposes.

You may not use our products, website, or services in violation of applicable laws or the rights of another person.

2. Online Store Terms

You may not:

  • Use the website for fraudulent or unlawful activity.
  • Attempt to gain unauthorized access to the website or its systems.
  • Introduce viruses, malware, harmful code, or disruptive technologies.
  • Copy, reproduce, resell, or exploit website content without permission.
  • Place orders using false identity, payment, delivery, or account information.
  • Interfere with the security, functionality, or operation of the website.

We reserve the right to refuse or cancel service where fraud, abuse, unauthorized activity, or a violation of these Terms is suspected.

3. Product Information

We aim to present product descriptions, photographs, dimensions, materials, colours, features, and specifications as accurately as reasonably possible.

However:

  • Colours may appear differently depending on screen settings and lighting.
  • Handmade-style or decorative products may have minor variations.
  • Measurements may vary slightly because of manual measurement.
  • Product packaging may change without notice.
  • Decorative objects shown in photographs may not be included unless specifically stated.
  • Some products may require self-assembly, threading, hanging, or installation.

Customers should review the full product page before placing an order.

4. Pricing and Payment

Prices are displayed in the currency shown at checkout and may change without notice.

The total amount payable may include:

  • Product costs.
  • Applicable taxes.
  • Duties or customs charges.
  • Optional expedited services.
  • Other charges clearly disclosed during checkout.

Cloudora offers free standard worldwide shipping. Any optional upgraded or expedited shipping charge selected by the customer will be displayed before payment.

We reserve the right to correct pricing, description, inventory, or typographical errors. If an error affects an order already placed, we may contact you to confirm the corrected details or cancel and refund the affected order.

5. Orders and Acceptance

Submitting an order does not automatically guarantee acceptance.

We may refuse, limit, or cancel an order due to:

  • Product unavailability.
  • Pricing or listing errors.
  • Payment authorization failure.
  • Suspected fraud.
  • Delivery restrictions.
  • Incorrect customer information.
  • Unusual order quantities.
  • Violation of these Terms.

If we cancel a paid order, the amount collected for the cancelled portion will be refunded to the original payment method.

6. Billing and Account Information

You agree to provide accurate and complete billing, shipping, contact, and payment information.

You are responsible for:

  • Checking your delivery address before submitting an order.
  • Maintaining the confidentiality of your account credentials.
  • Informing us promptly of unauthorized account use.
  • Updating outdated contact or payment information.

Cloudora is not responsible for delays or losses caused by incorrect information submitted by the customer.

7. Shipping and Delivery

Cloudora provides free standard shipping worldwide.

Estimated delivery is generally 7–10 business days after an order has been processed and dispatched.

Delivery estimates are not guarantees. Delays may occur because of customs processing, weather, transportation interruptions, peak-season demand, carrier issues, public holidays, local delivery conditions, or events beyond our reasonable control.

Additional shipping terms are provided in our Shipping Policy.

8. Returns and Refunds

Eligible products may be returned within 30 days of delivery in accordance with our Return and Refund Policy.

Customers must contact us before returning any product. Products returned without authorization or to an incorrect address may not be accepted.

9. Product Use and Installation

Customers are responsible for reviewing product descriptions, specifications, warnings, installation instructions, and suitability before use.

Decorative hanging products should be:

  • Installed securely.
  • Kept away from open flames and heat sources.
  • Positioned safely away from small children where loose cords, strings, beads, or small components could create a risk.
  • Used only for their intended decorative purpose.
  • Inspected periodically for wear or damage.

Cloudora is not responsible for damage resulting from improper assembly, unsafe installation, misuse, unauthorized modification, or failure to follow instructions.

10. Third-Party Services

Our website may use third-party providers for:

  • Payment processing.
  • Website hosting.
  • Analytics.
  • Order fulfilment.
  • Customer communication.
  • Shipping and delivery.
  • Advertising or social media integration.

Your interaction with third-party services may be governed by their own terms and privacy policies. Cloudora is not responsible for the independent conduct or content of third-party websites.

11. Intellectual Property

All website content, including text, graphics, logos, designs, product presentation, photographs, videos, icons, and brand elements, is owned by or licensed to Cloudora unless otherwise stated.

You may not reproduce, publish, distribute, modify, sell, license, or commercially exploit our content without prior written permission.

Limited personal and non-commercial use of the website is permitted.

12. Reviews and User Content

When you submit reviews, photographs, comments, suggestions, or other content, you confirm that:

  • You own or have permission to share the content.
  • The content is accurate and lawful.
  • The content does not violate third-party rights.
  • The content is not defamatory, abusive, deceptive, or harmful.

You grant Cloudora a non-exclusive, worldwide, royalty-free right to use, reproduce, publish, adapt, and display submitted content for legitimate business and marketing purposes, subject to applicable law.

13. Prohibited Uses

You may not use the website:

  • For unlawful, fraudulent, or deceptive purposes.
  • To violate intellectual property or privacy rights.
  • To harass, threaten, discriminate against, or harm another person.
  • To transmit malicious code.
  • To scrape, crawl, copy, or extract website data without authorization.
  • To interfere with the website’s security or performance.
  • To submit false reviews or misleading information.
  • To conduct unauthorized resale, chargeback abuse, or payment fraud.

14. Disclaimer of Warranties

We make reasonable efforts to keep the website accurate, accessible, and operational. However, the website and its content are provided on an “as available” basis to the extent permitted by law.

We do not guarantee that:

  • The website will always be uninterrupted or error-free.
  • Every product will always be available.
  • All third-party services will operate without interruption.
  • Product colours will appear identically on all devices.
  • Delivery estimates will always be achieved.

Nothing in these Terms excludes rights or warranties that cannot legally be excluded.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Cloudora will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of the website, products, or services.

Where liability cannot be excluded, Cloudora’s total liability relating to a purchase will generally not exceed the amount paid for the affected product, except where a different remedy is required by law.

16. Indemnification

You agree to indemnify and hold Cloudora harmless from claims, damages, liabilities, and reasonable expenses arising from:

  • Your violation of these Terms.
  • Your unlawful use of the website.
  • Your infringement of another person’s rights.
  • Your misuse, alteration, or unsafe installation of a product.

This section applies only to the extent permitted by law.

17. Governing Law

These Terms are governed by the applicable laws of the Province of British Columbia and the federal laws of Canada applicable therein, without limiting mandatory consumer protections that may apply in the customer’s jurisdiction.

Any dispute will be handled by a court or competent authority with jurisdiction over the matter.

18. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in effect.

19. Changes to These Terms

We may update these Terms periodically to reflect changes to our website, products, business practices, or legal obligations.

The updated version will be posted on this page with a revised effective date. Continued use of the website after an update constitutes acceptance of the revised Terms where permitted by law.

20. Contact Information

Questions about these Terms may be sent to:

Cloudora
3510 Calumet Ave
Victoria, BC V8X 1V5
Canada

Email: support@cloudora.cyou
Phone: +1 250 891-3766
Website: cloudora.cyou